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Month: July 2016

Bullying is never OK

Bullying is never OK

Perhaps we first encountered bullying in the school yard, being taunted by our peers. Later, we may have been ignored or left out of a group. Perhaps we have felt picked on by a friend who “means well”. Maybe we’ve experienced online (cyber) bullying that damaged our reputation. Or we’ve been harassed (verbally or sexually) in the workplace by a supervisor or colleague. Do we know the signs? The signs of bullying aren’t always clear. Bullying can be a racial…

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Why Mentoring Matters

Why Mentoring Matters

A good mentor teaches you to fly then steps back so you can soar. Mentors are people with a vested interest in your success. They apply and demonstrate their experience, knowledge and skills to help the mentee learn and grow in their own role. They seamlessly share their background in a safe and non-judgmental way that helps you to turn your mistakes into opportunities for learning. Have you ever had a mentor at school or in the workplace? Here are…

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Build Rapport with your Customers

Build Rapport with your Customers

It’s not about selling–it’s ALWAYS about establishing rapport. We call this relationship selling. And this is what you can do to build effective and lasting customer relationships: Use your customer’s name–often–and pronounce it properly. Say what you’re going to do and do it. Show interest in your customer – there’s always time for conversation about their vacation plans, kids, interests. Take an interest! Be empathetic – put yourself in your customer’s shoes, letting them know that you understand their frustration…

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Break the Ice–Warm them Up!

Break the Ice–Warm them Up!

Traditionally a workshop starter, the ice-breaker or warm-up activity is done at the beginning of your session. The same way you’d begin a physical workout with a few stretches or some cardio training, warm-up activities get people ready by stretching the mental muscles. A good warm up activity: Primes your participants for the learning ahead Links with the theme of the session Creates buzz for the session content Stimulates reflection and thinking Energizes participants Encourages meaningful discussion   This activity…

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What’s Your Learning Style?

What’s Your Learning Style?

How do you learn best? Do you like to watch a demonstration? Would you rather hear a lecture? Or are you the kind of learner who enjoys hands-on, pressing buttons to figure it out? Think about the way you approach a new electronic device… If you are a visual learner, you might read the instructions or watch a YouTube video to learn how to use your device. If you are an auditory learner, you might prefer to listen to someone…

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Prepping your Learners for an Evaluation using Post-its (in-class activity)

Prepping your Learners for an Evaluation using Post-its (in-class activity)

Preparing for an exam is never an easy task for learners. Strategic learners tend to ply as much information as they can from the instructor, while the others types of learners resort to their own methods for studying. To facilitate preparation for an exam, it is important to engage the whole class in the construction of knowledge. How can this be achieved? Simply start with writing up the exam and work backwards. Once you have produced your evaluation, carefully guide the…

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POSTURE PART 2 – CELL PHONES

POSTURE PART 2 – CELL PHONES

Have you heard of ‘text neck‘? It’s the term medical professionals use to describe the neck pain brought on by the position many texters use: head down towards the chest, shoulders hunched up or forward. Patients of all ages are complaining to their doctors about neck, shoulder pain and headaches in alarming rates. Upon examination, some cases of early disk degeneration of the upper spine have begun. This can be the beginning of arthritis or even a hunched back. The lower a person brings their head towards their cell…

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Study Smart with Flashcards

Study Smart with Flashcards

Do you ever find yourself having to digest so much information for weekly quizzes? Then consider using the technique of creating flashcards. Yes, you read that right: flashcards, those little cards we used as children to learn words and math! Here’s how to digest your study material onto index cards: Get a pack of 3×5 or 4×6 index cards at your local Dollar or office supplies store–use colors for different content Write the question on one side and the answer…

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Put the ACTIVE back into your listening

Put the ACTIVE back into your listening

We are born with two ears and only one mouth. That means we should listen twice as much as we speak! Don’t simply hear and make all the right noises–be an active participant and apply effective listening skills. Here are some quick tips for ramping up your listening: Encourage your speaker by acknowledging what they are saying: Nod, say “yes,” “Go on…,” “Tell me more…”. Encouraging responses make your speaker want to talk. Paraphrase or reformulate in your own words…

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