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Tag: building relationships

How to State Your Truth–Clearly, Fairly and Kindly

How to State Your Truth–Clearly, Fairly and Kindly

It’s never easy to tell someone how their behaviour affects you, especially when this involves giving constructive feedback about negative behaviour. The key word is “constructive.” Your goal is to always create an exchange that benefits you while also being constructive for the other person, despite how their negative actions may have pushed your buttons or triggered your own defensive response. Keep these in mind when you approach a truthful conversation: Don’t kitchen-sink it—stay away from drawing in other complaints…

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Build Rapport with your Customers

Build Rapport with your Customers

It’s not about selling–it’s ALWAYS about establishing rapport. We call this relationship selling. And this is what you can do to build effective and lasting customer relationships: Use your customer’s name–often–and pronounce it properly. Say what you’re going to do and do it. Show interest in your customer – there’s always time for conversation about their vacation plans, kids, interests. Take an interest! Be empathetic – put yourself in your customer’s shoes, letting them know that you understand their frustration…

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