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Tag: communication

Having Difficult Conversations

Having Difficult Conversations

No one likes confrontation. When dealing with conflict, we adopt a fight or flight response: we stay or we go. However, another approach is to freeze or to avoid the situation altogether. This is not helpful for building relationships and working harmoniously with others. Moreover, when we hold onto words that need to be said, this can build resentment. Resentments can fester. Next thing we know, the issue snowballs and may become even more difficult to approach or resolve. Follow…

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Polish Your People Skills

Polish Your People Skills

You prefer working with things rather than with people. You like to be alone in your corner doing your job. You work well autonomously. While you score points for these, you’ll get more points for the essential skill of relating to others or for your people skills. Did you know that 85% of your career success depends upon your people skills, while only 15% of your technical skills account for the rest of your success? Yes, employers value people who…

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Put the ACTIVE back into your listening

Put the ACTIVE back into your listening

We are born with two ears and only one mouth. That means we should listen twice as much as we speak! Don’t simply hear and make all the right noises–be an active participant and apply effective listening skills. Here are some quick tips for ramping up your listening: Encourage your speaker by acknowledging what they are saying: Nod, say “yes,” “Go on…,” “Tell me more…”. Encouraging responses make your speaker want to talk. Paraphrase or reformulate in your own words…

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