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Tag: listening

How to State Your Truth–Clearly, Fairly and Kindly

How to State Your Truth–Clearly, Fairly and Kindly

It’s never easy to tell someone how their behaviour affects you, especially when this involves giving constructive feedback about negative behaviour. The key word is “constructive.” Your goal is to always create an exchange that benefits you while also being constructive for the other person, despite how their negative actions may have pushed your buttons or triggered your own defensive response. Keep these in mind when you approach a truthful conversation: Don’t kitchen-sink it—stay away from drawing in other complaints…

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Put the ACTIVE back into your listening

Put the ACTIVE back into your listening

We are born with two ears and only one mouth. That means we should listen twice as much as we speak! Don’t simply hear and make all the right noises–be an active participant and apply effective listening skills. Here are some quick tips for ramping up your listening: Encourage your speaker by acknowledging what they are saying: Nod, say “yes,” “Go on…,” “Tell me more…”. Encouraging responses make your speaker want to talk. Paraphrase or reformulate in your own words…

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