Browsed by
Tag: relationships

Polish Your People Skills

Polish Your People Skills

You prefer working with things rather than with people. You like to be alone in your corner doing your job. You work well autonomously. While you score points for these, you’ll get more points for the essential skill of relating to others or for your people skills. Did you know that 85% of your career success depends upon your people skills, while only 15% of your technical skills account for the rest of your success? Yes, employers value people who…

Read More Read More

Build Rapport with your Customers

Build Rapport with your Customers

It’s not about selling–it’s ALWAYS about establishing rapport. We call this relationship selling. And this is what you can do to build effective and lasting customer relationships: Use your customer’s name–often–and pronounce it properly. Say what you’re going to do and do it. Show interest in your customer – there’s always time for conversation about their vacation plans, kids, interests. Take an interest! Be empathetic – put yourself in your customer’s shoes, letting them know that you understand their frustration…

Read More Read More